Returns & Exchanges
At JENSEN, we stand by the quality of our electronics and offer a 30-day return policy for all items in original condition. Whether you have changed your mind or encountered a technical issue, we are committed to ensuring a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the electronics in their original packaging, including all manuals, cables, and accessories to ensure a full refund.
Ship to JENSEN
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing